Steps of life…
We are Lale and Kagan Kosagan.
Lale received her professional tour guiding license in 1989, a year before Kagan.
If not any but in all these years, we learned and later on practiced ‘one’ for clear:
” Seeing things from the eyes of our guests “.
Working for others long years, there came a time when we both felt overqualified and started to run our own travel business, mostly on private basis.
To offer our own private tour guiding services in Turkey, we built a few websites first and unexpectedly became pioneers since back then, vast majority of tour guides felt more comfortable being hired by travel agencies instead of running their own businesses.
From the first moment, we tried to give a friendly, relaxing and yet professional enough approach on everything we do.
Now, we have a circle of trust around us.
This is a chain; a chain of relations… our guests know well, we would never intentionally do anything to break that circle of trust.
This explains why most of our reservations today are direct referrals.
Then, there was a stage when we were not able to accept many requests since we were always booked.
This is when we formed a team of licensed tour guides who are, we believe, as good as us, having similar principles in life, sharing same values with us.
The idea of working as a team, in our terms, became a great success.
Naturally, we had to make some operational changes, applied to TURSAB ( Turkish Travel Agencies Organisation ) and turned ourselves into a fully licensed travel agent / service provider in 2009.
Now, we are KSG Tours and Travel Services.
However, majority of our guests still know us as Lale, Kagan Kosagan and Team as their private tour guides.
TripAdvisor keeps on sending us Certificate of Excellence’s.
People talk quite a bit about us on Cruise Critics, mostly under the name as ‘kosagan‘.
For quite some time, Rick Steves recommends us as a suggested service provider in Turkey. Not that we know that gorgeous tourism professional in person, we have not met him even once, however, clearly, he cares about feedbacks coming from travelers.
How good we are really…
Guests are to decide !